Term and Conditions

Welcome to The CosplaySus! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. Please read them carefully.

At The CosplaySus, we’re passionate about providing high-quality, officially licensed cosplay merchandise that lets you express your fandom in comfort and style. These terms are designed to protect both you and us, ensuring a positive experience for everyone in our community.

By accessing, browsing, or making a purchase from thecosplaysus.com (“Site”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Shipping & Returns Policy.

If you do not agree with any part of these terms, please do not use our Site or services.

2.1 Account Creation

To place orders, you may need to create an account. You are responsible for:

• Providing accurate and complete information during registration
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

2.2 Prohibited Activities

When using our Site, you agree not to:

• Use the Site for any illegal purpose or in violation of any laws
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Use the Site to harass, abuse, or harm others
• Interfere with or disrupt the Site or servers
• Use automated systems (bots, scrapers, etc.) to access the Site without permission

The CosplaySus specializes in officially licensed merchandise for cosplay enthusiasts, including:

• DIY & Model Kits
• Hoodies & Sweaters
• Leggings & Yoga Pants
• Robes & Pajamas
• T-Shirts & Polos

3.1 Hygiene Considerations

Due to hygiene reasons, we cannot accept returns or exchanges on leggings, yoga pants, and undergarments once the original packaging has been opened, unless the item is defective. This policy ensures the health and safety of all our customers.

4.1 Order Process

Placing an order involves the following steps:

1. Select products and add them to your cart
2. Review your cart and proceed to checkout
3. Provide accurate shipping and billing information
4. Select preferred shipping method
5. Choose payment method and complete payment
6. Receive order confirmation via email

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card information on our servers.

4.3 Pricing and Taxes

All prices are listed in US dollars. International customers are responsible for any customs fees, import taxes, or other charges imposed by their country’s customs authorities.

5.1 Shipping Areas

We ship globally, excluding some remote areas and parts of Asia. During checkout, we will indicate if we cannot ship to your location.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95, shipped via DHL or FedEx. Delivery within 10-15 business days after shipping.
• Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipping.

Order processing time is 1-2 business days before shipment. Delivery times are estimates and may vary depending on your location and customs processing.

5.3 Delivery Issues

If you experience issues with delivery, please contact us at [email protected]. We will work with the shipping carrier to resolve the issue.

We want you to love your purchase! Please review our detailed returns policy:

6.1 Return Window

We accept returns and exchanges within 15 days of you receiving your items.

6.2 Return Conditions

To be eligible for return or exchange, items must be:

• In original condition: unworn, unwashed
• With original tags attached
• In the original packaging

6.3 Return Process

To initiate a return or exchange:

1. Contact our support team at [email protected] within 15 days of receiving your order
2. Include your order number, product details, and reason for return/exchange
3. Wait for our instructions—do not send items back without authorization
4. Ship the item to: The CosplaySus Returns, 672 Concord Street, Charlotte, US 28202

6.4 Refunds

Refunds are issued to the original payment method:

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

Original shipping fees are non-refundable. International customers are responsible for any customs fees or import taxes incurred during returns.

All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of The CosplaySus or our licensors and is protected by copyright and other intellectual property laws.

7.1 Licensed Merchandise

Our products feature officially licensed designs. You may purchase and wear these items for personal use, but you may not reproduce, distribute, or create derivative works based on these designs without permission from the respective copyright holders.

7.2 User Content

If you submit content to our Site (such as reviews or photos), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and display that content in connection with our business.

To the fullest extent permitted by law, The CosplaySus shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our Site or services
• Any products purchased through the Site
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the Site
• Any other matter relating to the Site

Our total liability for any claim arising from your use of the Site or purchase of products shall not exceed the amount you paid for the product(s) in question.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our Site, you consent to our collection and use of personal information as outlined in our Privacy Policy.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the modified terms.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.