Privacy Policy

Last Updated: January 2023

Welcome to The CosplaySus! At The CosplaySus (“we,” “us,” or “our”), we value your privacy as much as you value expressing your fandom through our officially licensed merchandise. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website the-cosplaysus.com or make a purchase from us.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

1. Information We Collect

We collect information that you provide directly to us and automatically when you use our site:

Personal Information You Provide:

• Contact details (name, email address, shipping address)
• Payment information (credit card details processed through secure payment gateways)
• Account credentials (if you create an account with us)
• Communication preferences
• Order history and product preferences

Information Collected Automatically:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, referring URLs)
• Location data (general geographic location based on IP address)

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process your orders and deliver products
• Provide customer support and respond to your inquiries
• Personalize your shopping experience and recommend products
• Improve our website, products, and services
• Send promotional communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations

3. Data Sharing and Disclosure

We may share your information with third parties in the following situations:

• Service Providers: With vendors who help us operate our business (payment processors, shipping carriers, IT services)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you give us explicit permission to share your information

We do not sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• All transactions are encrypted using SSL technology
• Payment information is processed through PCI-compliant partners
• Regular security assessments of our systems
• Limited access to personal information on a need-to-know basis

While we implement safeguards, no security system is impenetrable. We cannot guarantee the absolute security of your information.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Delete your personal data under certain circumstances
• Restrict or object to processing of your data
• Data portability (receiving your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use:

• Essential Cookies: Necessary for basic site functionality
• Performance Cookies: Help us understand how visitors interact with our site
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. International Data Transfers

As we serve customers globally (excluding some parts of Asia and remote areas), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

10. Contact Us

Thank you for trusting The CosplaySus with your personal information. We’re committed to protecting your privacy while helping you express your fandom in style!