FAQ

We specialize in officially licensed merchandise for pop culture enthusiasts! Our collection includes cozy hoodies & sweaters, stylish leggings & yoga pants, comfortable robes & pajamas, trendy T-shirts & polos, and fun DIY & model kits – perfect for expressing your fandom in style!

Absolutely! All our merchandise is officially licensed, ensuring you receive authentic, high-quality products that celebrate your favorite fandoms with style and integrity.

We recommend washing in cold water with similar colors and tumble drying on low heat. Specific care instructions can be found on the label of each garment to help maintain their quality and appearance.

We ship globally to most countries! However, due to logistical constraints, we currently cannot ship to some remote areas and parts of Asia. We’re constantly working to expand our reach!

We offer two convenient options:
• Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
• Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days from our Charlotte, NC facility.

Once your order ships, you’ll receive a confirmation email with tracking details. You can use this information to follow your package’s journey right to your doorstep!

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely! We use industry-standard encryption to protect your payment information and ensure secure transactions.

While you can checkout as a guest, creating an account lets you track orders, save favorites, and get notified about special promotions and new arrivals!

We want you to love your gear! You may return unworn, unwashed items with original tags within 15 days of delivery for a full refund or exchange.

Simply contact our friendly support team at [email protected] with your order number and reason for return. We’ll guide you through the process and make it as easy as possible!

For returns due to manufacturer defects or our error, we’ll cover return shipping. For other returns, the customer is responsible for return shipping costs.

Our friendly support team is here to help! Email us at [email protected], and we’ll respond promptly – usually within 24 hours.

Yes! Keep an eye out for our seasonal promotions like Halloween Spirit events where we often offer special shipping discounts or faster delivery options!